Frequently Asked Questions
Platform Usage
How do I save my favorite audio selections for future listening?
How do I save my favorite audio selections for future listening?
If you like what you’re listening to, simply mark it as a favorite with the swipe of a button – your selection will be saved under your preferences.
The audio library is huge! Where should I get started?
The audio library is huge! Where should I get started?
Feel free to browse one of our Featured Collections, or get started with our members’ Top-Rated Selections. If you have something specific you’re looking for, search the library by genre, audio length or heat level.
Can I see which audio selections are most popular with other Erodio members?
Can I see which audio selections are most popular with other Erodio members?
Yes! Our Top-Rated Selections features content most frequently marked as favorites by the Erodio user base.
My husband/boyfriend/male partner is curious about Erodio. Can men participate in the community as well?
My husband/boyfriend/male partner is curious about Erodio. Can men participate in the community as well?
Erodio prides itself on being a welcoming space for all users. Although we focus on a majority-female membership base – and curate our audio selections accordingly – men are more than welcome to give us a spin!
Content Guidelines
What kind of content is permitted in the “Create” feature?
What kind of content is permitted in the “Create” feature?
As long as your content complies with Community Standards – i.e. appropriate content warning labels, no intellectual property infringement, and no involvement of minors or non-consenting actors – the sky’s the limit. For a full explanation of content guidelines, please visit About Erodio.
Does Erodio include content warnings or trigger warnings?
Does Erodio include content warnings or trigger warnings?
While we cannot guarantee warnings for every potential trigger, we do employ the use of content labels for sensitive content such as audio storylines involving questionable power dynamics, explicit violence, sexual exploitation and abuse.
Is Erodio LGBQTI friendly?
Is Erodio LGBQTI friendly?
Yes! Our library includes a large collection of LGBTQI-oriented content and happily welcomes additional LGBQTI content contributions on the “Create” platform.
Technical Support
Help! My Erodio content won’t load. What should I do?
Help! My Erodio content won’t load. What should I do?
Please check to ensure that your software and device settings have been updated. If the problem persists, please reach out to technical support.
Where can I download Erodio?
Where can I download Erodio?
The Erodio mobile app is available to download from the Erodio website.
I want to share Erodio with my friends — do you allow multiple logins?
I want to share Erodio with my friends — do you allow multiple logins?
Sorry! We only allow one user per account at a time. However, you are more than welcome to refer your friends to us for a free trial.
Billing and Subscription
What’s the difference between the free membership and the paid version?
What’s the difference between the free membership and the paid version?
The same content library is available to both versions of the membership. However, only the paid version will be ad-free. In addition, the free membership restricts the number of listening opportunities per day, while the paid version is unlimited.
How often will I be billed?
How often will I be billed?
Erodio’s offers a monthly paid subscription that will be billed each month from the start of an active membership (i.e. if you sign up on June 10, you will be billed on July 10).
How do I cancel my Erodio membership?
How do I cancel my Erodio membership?
Canceling your membership with Erodio is easy – simply click “Cancel My Membership” under User Preferences on the app.
Mobile App Questions
Which devices are the Erodio mobile app compatible with?
Which devices are the Erodio mobile app compatible with?
Erodio is compatible with iOS, Windows, and Android devices.
Do you have recommendations for improving the in-app audio quality?
Do you have recommendations for improving the in-app audio quality?
To maximize audio quality, we recommend the use of high-quality earbuds or headphones.
